PureTea
Last updated: October 10, 2026
Our drinks are made fresh to order, so we cannot take them back once they are prepared. We still want you to be happy with every cup, so here is how we handle problems.
When we will replace or refund
- The drink is wrong, missing items or made differently from what you ordered.
- The drink arrived spilled or damaged.
- There is a quality problem, such as a foreign object or a drink that tastes off.
How to ask
Contact us within 2 hours of receiving your order. Send your order details and a clear photo of the drink and its packaging through the contact page or at akjain935467@gmail.com. We will review it and offer a free replacement or a refund.
What we cannot refund
- Drinks that were made as ordered, where the issue is a change of mind or taste preference.
- Problems reported more than 2 hours after delivery or pickup.
- Delays caused by weather, traffic or other things outside our control.
Cancellations
You can cancel an order for a full refund before we start preparing it. Once preparation has started, it cannot be cancelled.
Refund timing
Approved refunds go back to your original payment method within 5 to 7 business days. Your bank may take longer to show it.
Bulk and party orders
For large orders, please contact us at least 48 hours ahead. Cancellation terms for these orders will be confirmed when we accept your order.
Contact us
Need help with a refund? Email akjain935467@gmail.com.